Getting Started
Exclaimer is the tool utilized to manage, generate and automatically deploy your organization's signature using Google Workspace User Information. With Google Workspace, signatures are deployed via two methods: client-side and server-side. This allows you the ability to provide consistent signature design to all your emails, regardless of what browser/device/client you are using.
Please be prepared to remove any manually configured signatures from your devices when the service is activated. Please read the following sections for more information.
Activation
Please complete the following on the date of activation:
If you do not remove any of the signatures in Gmail or from 3rd party/mobile device, then you may experience double signatures. To fix double signature, please ensure you have removed all signatures.
Gmail (Browser)
Delete All Signatures on Gmail
Follow these steps after services have been activated or if you are having issues with double signatures.
- Open Gmail
- At the top right, click Settings (gear icon) → See all settings.
- Scroll to the bottom. In the Signature section, delete all signatures
- Scroll all the way to the bottom and click Save changes
Don't see the signature when composing an email?
This is normal! After removing the signature in Gmail settings, the signature will be applied AFTER the email is sent, but before the receiver sees it on their inbox. Rest assured, the recipient will see the signature.
After a few hours of activation, Gmail will automatically sync the new signature and set is as your default. This will allow you to see the signature before composing an email.
See Signature On Replies/Forwards
Follow these steps after you start seeing your signature when composing a new email.
This is optional. The signature will still append via server-side fallback if you do not follow these steps. However, it is recommended so you can see the signature before sending.
- Open Gmail
- At the top right, click Settings (gear icon) → See all settings.
- In the Signature defaults section, select the signature titled “My signature” as your default for ON REPLY/FORWARD USE
- At the bottom of the page, click Save changes.
3rd Party Apps and Mobile Devices
Important Information
Remove ALL signatures from Apple Mail (iOS and Desktop), Thunderbird, Windows Mail, Spark Mail, etc.
In addition to the Gmail sync, there is also server-side fallback for emails sent from a third party email application. This include: Apple Mail (iOS and macOS), Gmail for iOS/Android, Thunderbird, Windows Mail, Spark Mail, etc.
The server-side signature fallback will apply the signature after you have sent the email. You won't see the signature while composing the email. The email is routed through the Exclaimer servers, ensuring that the correct signature is applied, before ultimately being delivered to the recipient.
To avoid issues such as duplicate signatures, please remove any manually configured signatures from 3rd Party Desktop apps or Mobile Devices app.
Change Custom Details (Pronouns, Nickname, Quotes, etc)
This section only applies if your signature required custom fields not provided by Google's default contact sync, such as pronouns or nicknames. Chat Tech Solutions will provide the name of the editable fields via email.
In order to change custom details from your signature, please visit the following link:
https://us.details.exclaimer.net/google
- Select Sign in with Google and sign in using your Google credentials.
- If prompted, accept the permissions request by selecting Allow.
- To edit your details, select an available field and make the required changes.
Your Exclaimer configuration is unique. To find out which fields you need to update, please reach out to support@ctsitcare.com
- Select Save Changes to save your details. Your details may take up to an hour to synchronize.
Is the signature not displaying when composing an email in Gmail?
Please reload the Gmail page or restart your browser as the Exclaimer add-in may require a quick restart to fully activate.