Email Security for G'Suite

Learn how to leverage CTS email security to ensure you never miss an important email while maintaining security.

Written By CTS IT Care Team

Updated at July 27th, 2024

CTS email security scans incoming emails for malicious content, preventing dangerous messages from reaching your inbox. Emails that have been flagged as dangerous will automatically get quarantined while those flagged as spam will be delivered to the junk folder of your mailbox. 

Twice a day, you will receive a daily digest, as shown below, containing a list of flagged emails. Please review this digest carefully to ensure no legitimate emails are mislabeled.

Additionally, links in any of the emails delivered to your inbox as safe will have modified URLs to check them for threats on the fly.

How can we help with Daily Digest?

Release a quarantined email

 

Locate spam/junk email

 

Whitelist a sender

 

Get a list of spam/quarantined emails

 
 
 

Second section on your daily digest as shown (2) will contain a list of emails flagged as spam by CTS email security filter. Along with emails marked as spam by Gmail, these emails can be located in your spam folder.


Whitelisting a sender's email account or domain is not a recommended practice. If a whitelisted sender's account is compromised and they unknowingly send a malicious email, their message will not be inspected for threats, potentially allowing a dangerous email to land in your inbox.

If you accept this risk and wish to whitelist a sender, please submit a request through our support portal, and a member of our IT care team will assist you.

If you would like to receive a complete list of all emails that have been quarantined and flagged as spam within the last 24 hours, click on the "generate a report" option on the daily digest, as shown in (4) above. A report will be emailed to you shortly thereafter.