The following guide will provide the steps necessary to re-connect to a Windows 365 Cloud PC. Please follow the process that applies to your computer's operating system or preferred method of connecting. This assumes you have already installed the respective Windows 365 application from this guide.
Important Requirement
If you haven't configured your Cloud PC on your computer yet, please follow the guide here
Windows
- Launch the application by searching for Windows App from the start menu
- You should now see all cloud computers assigned to your account. To start a remote session with your cloud computer, click on Connect.
- Note: if you are asked to sign in, please click Sign In and sign in using your Microsoft 365 email and password. Approve sign in with MFA when prompted.
Trouble Connecting To Your Cloud PC?
If you had trouble connecting to your cloud computer, please reach out to support@ctsitcare.com so we can investigate.
macOS
- Open the application and click on the Workspaces tab
- Connect to the Cloud PC by double clicking the Cloud PC name. Alternatively, right click → Connect has the same effect.
- If prompted by Microsoft, sign in to your Microsoft 365 account . Approve sign in with MFA when prompted.
Trouble Connecting To Your Cloud PC?
If you had trouble connecting to your cloud computer, please reach out to support@ctsitcare.com so we can investigate.
Browser Method (Chrome, Firefox, Edge, etc)
Windows 365 Cloud PC can also be remoted into from within the browser using macOS or Windows. Although it is recommended to connect with the respective dedicated application from above, this method provides a quick way to remote into your cloud PC without installing additional applications.
Limitations
Please note - while convenient, the browser method results in a slower performance experience due to browser limitation. Some features may not function as expected as well due to browser limitation.
- Go to https://windows365.microsoft.com/ from your browser
- When prompted, sign in to your Microsoft 365 account. Approve sign in with MFA when prompted.
- You should now see your Windows 365 Cloud PC. To connect to the computer, click on Open in browser.
- The In Session Settings window should pop up. To ensure you have the best experience, enable all options located under In Session Settings and click Connect
