Introduction
The following steps will guide you through the process of installing our Computer Care Agent. Please follow the steps that apply to your Operating System.
Requirements
The unique installation links provided by Chat Tech Solutions
Windows Onboarding
1. Download our CTS Care Management application using the link provided to you in our email.
2. Launch the Application
3. Click here
4. That's it!
The rest of our CTS Computer Care Applications will automatically be installed on your computer within the next few hours.
macOS Onboarding
1. Download our MDM application using the link provided to you in our email.
If prompted, click Save. The file will be named download.mobileconfig
2. Go to your Downloads folder and double click the .mobileconfig file
3. Upon opening the file, you should see a message similar to the one below.
4. Open System Settings and navigate to Privacy & Security -> General -> Device Management ->
5. Double-click on "CTS Computer Care - MDM"
6. Click the Enroll button. Enter your computer password when prompted.
As soon as you click Enroll, your computer has completed MDM installation!
7. That's it!
Our CTS Computer Care Applications should install on your computer within the next few hours.