CTS Email Security (Quick Guide)

Written By Allyson Enoch

Updated at January 12th, 2024

CTS cloud security partner, Avanan, protects your mailbox with an advanced phishing blocker, malicious intent scanner, and spam protection. Combining our pre-launch training of your existing mail flow with a cutting-edge AI engine creates the most effective protection against email-borne threats. Reviewing the basics of how our email security works will ensure that you can utilize it to its full potential, and no important communication will be missed.

What type of device are you using?

Windows

 

MacOS

 
 

Which interface are you using?

Legacy Outlook

 

New Outlook

 

Web Outlook

 
 

What are you interested in learning about?

Releasing an email from “quarantined emails”

 

Releasing an email from “spam/junk emails”

 

Reporting an email as phishing

 
 
What is a quarantined email?

Quarantined emails are those that have been identified as malicious. These may include malware attacks, malicious file attachments, phishing attempts, impersonations, and more. Emails in this category are often dangerous and are rarely incorrectly flagged by our detection system. If a user suspects that a flagged email is legitimate, they can request its release from the quarantine.

 

 

 
What is a spam/junk email?

Spam/junk emails include bulk emails and marketing emails. Digest will list these emails as an added convenience and emails flagged as spam can be found in your junk folder.

 

This option is not currently supported by legacy Outlook. If you are interested in reporting an email as phishing, please consider swapping to new Outlook.

 

What are you interested in learning about?

Releasing an email from “quarantined emails”

 

Releasing an email from “spam/junk emails”

 

Reporting an email as phishing

 
 
What is a quarantined email?

Quarantined emails are those that have been identified as malicious. These may include malware attacks, malicious file attachments, phishing attempts, impersonations, and more. Emails in this category are often dangerous and are rarely incorrectly flagged by our detection system. If a user suspects that a flagged email is legitimate, they can request its release from the quarantine.

 
What is a spam/junk email?

Spam/junk emails include bulk emails and marketing emails. Digest will list these emails as an added convenience and emails flagged as spam can be found in your junk folder.

What happens if I mark an email as spam or phishing?
  • Reporting an email as “Junk” will add the sender to your personal block list and remove the email from your inbox.
  • Reporting an email as “Phishing” will remove it from your inbox and send it to our security team for review. If the reported email is determined to be malicious, it will help improve our detection, and, most importantly, the sender will be blocked from your entire company.

 

What are you interested in learning about?

Releasing an email from “quarantined emails”

 

Releasing an email from “spam/junk emails”

 

Reporting an email as phishing

 
 
What is a quarantined email?

Quarantined emails are those that have been identified as malicious. These may include malware attacks, malicious file attachments, phishing attempts, impersonations, and more. Emails in this category are often dangerous and are rarely incorrectly flagged by our detection system. If a user suspects that a flagged email is legitimate, they can request its release from the quarantine.

 
What is a spam/junk email?

Spam/junk emails include bulk emails and marketing emails. Digest will list these emails as an added convenience and emails flagged as spam can be found in your junk folder.

 

What happens if I mark an email as spam or phishing?
  • Reporting an email as “Junk” will add the sender to your personal block list and remove the email from your inbox.
  • Reporting an email as “Phishing” will remove it from your inbox and send it to our security team for review. If the reported email is determined to be malicious, it will help improve our detection, and, most importantly, the sender will be blocked from your entire company.

 

 

Which interface are you using?

Legacy Outlook

 

Apple Mail

 

Web Outlook

 

New Outlook

 
 

What are you interested in learning about?

Releasing an email from “quarantined emails”

 

Releasing an email from “spam/junk emails”

 

Reporting an email as phishing

 
 
What is a quarantined email?

Quarantined emails are those that have been identified as malicious. These may include malware attacks, malicious file attachments, phishing attempts, impersonations, and more. Emails in this category are often dangerous and are rarely incorrectly flagged by our detection system. If a user suspects that a flagged email is legitimate, they can request its release from the quarantine.

 

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This content will be shown (depending on) when button above is clicked

 

What are you interested in learning about?

Releasing an email from “quarantined emails”

 

Releasing an email from “spam/junk emails”

 

Reporting an email as phishing

 
 
What is a quarantined email?

Quarantined emails are those that have been identified as malicious. These may include malware attacks, malicious file attachments, phishing attempts, impersonations, and more. Emails in this category are often dangerous and are rarely incorrectly flagged by our detection system. If a user suspects that a flagged email is legitimate, they can request its release from the quarantine.

 

This content will be shown (depending on) when button above is clicked

This content will be shown (depending on) when button above is clicked

What are you interested in learning about?

Releasing an email from “quarantined emails”

 

Releasing an email from “spam/junk emails”

 

Reporting an email as phishing

 
 
What is a quarantined email?

Quarantined emails are those that have been identified as malicious. These may include malware attacks, malicious file attachments, phishing attempts, impersonations, and more. Emails in this category are often dangerous and are rarely incorrectly flagged by our detection system. If a user suspects that a flagged email is legitimate, they can request its release from the quarantine.

 
What is a spam/junk email?

Spam/junk emails include bulk emails and marketing emails. Digest will list these emails as an added convenience and emails flagged as spam can be found in your junk folder.

 

What happens if I mark an email as spam or phishing?
  • Reporting an email as “Junk” will add the sender to your personal block list and remove the email from your inbox.
  • Reporting an email as “Phishing” will remove it from your inbox and send it to our security team for review. If the reported email is determined to be malicious, it will help improve our detection, and, most importantly, the sender will be blocked from your entire company.

 

This content will be shown (depending on) when button above is clicked