We've all had experiences with tech support calls that result in little more than an agent taking notes, asking you to reboot, and offering not much else. The truth is, engineers do not answer these calls as they are actively working on requests; instead, dispatchers take them. Dispatcher’s responsibility extends to documenting the issue to pass it onto the support channel and moving on to the next call swiftly. Not only can this be frustrating for you, but it also adds an unnecessary layer between our engineers and you.

We recognized that by having support requests come directly to us through email and registering them on our support dashboard, we could expedite the process and take immediate action. This approach ensures that your requests are logged with all relevant devices and contact information is automatically linked, preserving your own words to describe the issue. This way, there's no risk of details getting lost in translation by dispatchers or human errors that might cause confusion.